COVID-19 Update 20th May
Latest advice & FAQs

Covid-19 FAQs

For added peace of mind, we thought we’d put together some FAQs which might help to answer your queries or concerns at this difficult time.

Mortgage and Protection FAQs

  • Whilst the Government is urging homemovers to put plans on hold until social distancing restrictions are lifted, lenders are still offering mortgages rates for customers looking to buy a property and secure a deal. Whilst there may be limitations on how far  a purchase can progress, discussing your individual circumstances and wishes with us at this time may help you to plan ahead.   

    Although some of our high street branches remain closed, Countrywide Mortgages Services can still help provide an “Advice and Recommendation service” to help review your mortgage and protection requirements, all from the comfort of your own home. 

    Using the technology that Countrywide already has in place, we can progress the whole mortgage & protection application process over the phone and email. This includes digitally signing all the necessary forms and paperwork*.

    To get started please email admin@mortgagescountrywide.co.uk and include your contact details and we will arrange for a member of our team to call you back as soon as we can.

    *A fee will be payable for arranging your mortgage. Your Consultant will confirm the amount before you choose to proceed.

  • During the COVID-19 crisis, the Government has announced that all mortgage lenders must support customers who need help and financial support at this time with payment holidays for 3 months. Some lenders also offer additional help and support, but this is based on your individual circumstance and you will need to contact the lender directly to discuss further.

    Most lenders have now created a simple payment holiday application form to complete on their website. Your lender will then confirm acceptance of the payment holiday application and when it starts. Please note that this can take up to 2 weeks. Some lenders still require you to contact their helpline first which can be found on their website.

    Details of the main lender websites/telephone numbers can be found below.

    Lender

    Contact details

    Barclays

    https://www.barclays.co.uk/mortgages/

    BM Solutions

    0345 850 5000

     https://secure.lloydsbank.com/

    Coventry Building Society

    0800 121 8899

    https://www.coventrybuildingsociety.co.uk/

    Halifax

    https://www.halifax.co.uk/mortgages/existing-customers/payment-holidays/?WT.ac=PaymentHoliday

    HSBC

    https://www.hsbc.co.uk/help/coronavirus/

    Leeds

    https://www.leedsbuildingsociety.co.uk/coronavirus-information/

    Nationwide

    https://www.nationwide.co.uk/support/coronavirus/mortgage-payment-holiday

    NatWest

    https://personal.natwest.com/

    Platform

    https://www.co-operativebank.co.uk/news/2020/coronavirus-support-personal-customers

    Precise

    https://www.precisemortgages.co.uk/

    Santander

    https://www.santander.co.uk/personal/coronavirus?icid=php-Hero-Coronavirus-0320

    Scottish Widows Bank

    0345 845 0829

    The Mortgage Works

    https://www.themortgageworks.co.uk/payment-holidays

    Virgin Money

    https://uk.virginmoney.com/contact/support-hub/coronavirus/

     

  • If you have to make a claim or have a query on either your household or personal protection policies, in the first instance please refer to your policy document which will highlight all the main helpline numbers.

    We have however listed all of the main contact numbers for both AXA and AVIVA below.

    Please do not cancel a policy without first speaking to us, as your valuable protection will no longer apply. If you wish to change or adjust any of your policies, or you wish to take additional cover then please contact us at admin@mortgagescountrywide.co.uk and include your contact details and we will arrange for a member of our team to call you back as soon as we can.

    AXA:

    AXA Claim - Homeowner

    Contact

    Buildings, Contents, Personal Possessions and Pedal Cycles

    0345 521 3905

    Domestic Helpline and Home Emergency

    0330 058 1638

    Legal Helpline and Legal Expenses

    0330 058 1641

     

    AXA Claim - Landlord

    Contact

    Buildings, Landlord’s Contents and Carpets, Curtains and White Goods

    0345 521 3905

    Domestic Helpline and Home Emergency

    0330 058 1639

    Legal Helpline and Legal Expenses

    0330 058 1643

     

    AXA Claim - Tenant

    Contact

    Contents, Personal Possessions and Pedal Cycles

    0345 521 3905

    Legal Helpline and Legal Expenses

    0330 058 1642


    AVIVA:

    Personal Protection

    Contact

    Changing details, making a claim or ask a question

    Aviva Contact Us

    Manage your existing policy

    Aviva My Account

     

  • Yes customers who are struggling financially due to Coronavirus (COVID-19) can now defer premiums for up to 3 months whilst retaining their important benefits and levels of cover.*

    If you would like to apply to defer your payments then in the first instance please use the contact details below;

    AVIVA  Protection policies

    Apply using either their website or contact  AVIVA direct on 0800 2851 098

    AXA insurance policies

    Apply by contacting Countrywide Insurance Services on 01908 961399

    * Please note that Terms and conditions apply and the scheme is currently available until 18 August 2020 .

  • Lenders have reduced the number of mortgage products they have available as well as reducing the higher Loan to Value deals. However, following the recent Bank of England base rate cuts many lenders are still offering low remortgage rates for customers looking to reduce their monthly mortgage payments.

    Countrywide Mortgages Services can still help provide an “Advice and Recommendation service” and using the technology that is already in place, we can progress the whole remortgage application process over the phone and email. This includes digitally signing all the necessary forms and paperwork*.

    To get started please email admin@mortgagescountrywide.co.uk and include your contact details and we will arrange for a member of our team to call you back as soon as we can.

    *A fee will be payable for arranging your mortgage. Your Consultant will confirm the amount before you choose to proceed.

  • If you have been liaising directly with your Mortgage Consultant then please continue to do so using the email or telephone number that they have supplied to you.

    We have set up a central email address for all new enquires and this is monitored regularly. Please email admin@mortgagescountrywide.co.uk and include your contact details and we will arrange for a member of our team to call you back as soon as we can.

Read all our FAQ's here

Buyer FAQ's

Thinking of buying?

Buyer FAQ's

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's